Scale Shipyard Vender

[delphin]

Hello all,
I could not find Scale Shipyard in the vender list. What happened? Are they still around?
Thanks...

[clive]

Requested information

Scales shipyard can be foound at www.scaleshipyard.com

[Guest]

There do seem to be

There do seem to be a lot of people who have problems with orders with the scale shipyard. Only fair to warn you.

Andy

[desert boat]

Scale Shipyard

Just had to get in a little dig huh Andy? For the record, there are many more customers who have been happy with Scale Shipyard's products and service than not. Have you had any personal business with SSY? I have and have been extremely satisfied.

[Guest]

I'm not having a dig,

I'm not having a dig, I'm just informing a potential buyer that some folk have had problems getting what they paid for.

Recommendations cut both ways I'm afraid, and there have been too many bad reports of the SSY for my liking.

Compare this with vendors like OTW, Norbert Bruggen, D & E Miniatures or SWM. Ever see any bad posts on those companies?

This board is open to those with good experiences to post, and 'Delphin' can then make up his (or her) own mind.

Pays your money..........

Andy

[seaphoto]

My understanding is that Scale

My understanding is that Scale Shipyard has made a lot of progress resolving outstanding issues, and is fullfilling orders within the primised time, and sometimes earlier. Most problems have been with special orders requiring the building or refitting of parts or molds (or custom machine work, such as propeller shaft sets), so if you are concerned, write them and ask if there are any issues ahead of time regarding the model(s) you want. I have had reports, through my website, of guys getting their stuff in a few weeks, well ahead of promised time.

Kurt

[desert boat]

You didn't answer my question!

Let's be honest Andy ... I asked you if YOU had any personal experiences and I didn't think you had. I could make statements about alot of vendors who I may have HEARD about problems but would never spread accusations unless I'd have had personal dealings with the vendor. I think that maybe you ought to accept this as a personal concept also. Don't bad mouth someone unless you have had personal problems with that person/vendor/dealer or manufacturer.

[Guest]

Look, I've no wish to

Look, I've no wish to get into some kind of online spat here. I merely made a statement of fact.

Take a look at my postings on this board. You'll soon see that I'm here to help and encourage those in the hobby, vendors, builders and buyers alike. I never attack anyone personally, unless they have dealt the first blow.

In my 10 years in this hobby, I have only ever read about two companies that folk have repeated problems with. One is the SSY, the other was 32nd Parallel after it went under and some folk didn't get their goods.

Is this incorrect?

What I really don't like to see is folk entering into this hobby, having a bad experience with a vendor, and then leaving under a cloud.

I don't consider that I require previous business dealings with the SSY in order to advise caution, and Delphin can now make up his or her own mind on how they wish to proceed.

Andy

[Scale Shipyard / WLU]

Vendors

Gentleman:

The reason you only see bitches here is because people always find the time to complain and don't usually bother to take the time to make positive comments on what they receive because it is felt that when a vendor does as what is expected (and this has a very wide veriety of opinions) this is just expected and no comment is warrented.

The problem is with the internet, when this is all they read they accept that this is the whole story, which in most cases it is not.

Since I am in the industry I know about problems with some of the other vendors who have done wrong, but I will not mention any names as if I do this post will get removed automatically, never go against someone who is in the clique.

Usually I am not allowed to defend myself here anyways.

I offer a selection 19 subs with several more coming out later this year, I have delivered over 1400 submarine hulls since I started making them 27 years ago.
I produce a selection of 143 hulls which makes me the biggest guy on the block.

We get complaints about SSY and they will stay up here on this forum, the other guys get complauints and they seem to vanish into thin air, I have copies of these in my files which I made nbefore they were deleted.

EC...lets leave this thread up.

[himszy]

Lee,

1)
In all fairness, I can't

Lee,

1)
In all fairness, I can't ever recall a time when both sides of an argument haven’t been allowed to be put forward by a member of the moderator team (typically Jeff) and I've been on the 'big 4' (RCG, SC, RCU, SP) now for over 4 years (obviously not SP) and can recall many a time when no comment has been made by you in reply to a complaint - not even a ‘I wish to discuss this with you privately please check your inbox’ which would make it seem that you take these complaints seriously and suggest you have some level of customer service. I'll happily retract all these comments if you can prove otherwise.

2)
The problem isn't with the internet. If you talk to the fellow Subbers in a SubRon and one of them has had a problem with a vendor then it stands to reason that any person who hears about this would be naturally cautious. The internet only serves as a means by which these comments are pooled and so may appear to exaggerate problems with a vendor. But it is my opinion that the internet is in fact beneficial to your business as it allows your to post your counter claims instead of the one sided arguments you would get without it.

3)
If you deliver a high quality hull (and the relevant fixtures and fittings) within the time period you gave, are you implying that person should immediately hop on the computer and start singing your praises because you did what you said you would? Level of service is commented upon often when references are made and to me anything else is just excessive. Should you go beyond your call of duty as it were then I think people would comment on that and indeed I’ve seen these types of comments made on SP (though not regarding your company).

Desert Boat,

1)
The ratio of the number of dissatisfied customers to satisfied customers is irrelevant when it comes to judging a company’s customer service. And instead you need to look at the time span of these complaints. Yes it can give you some idea but you chose to base your argument on this claim.

2)
If you were in Delphin's shoes and starting out in a new hobby would you not want all the facts? As Andy said, we (I hope that's a we) want this hobby to grow and putting new members in contact with sellers that have questionable backgrounds without previously warning them I don't think is the best way to go about it.

3)
Andy wasn't spreading accusations about Lee as you imply, he was merely making a statement of fact that people have had problems. Yes it may be relatively few compared to the satisfied customers Lee's had, but compared to the number of complaints regarding other companies (the comparison I believe Andy was making) it is a lot.

I also find your signature extremely ironic.

Michael

[desert boat]

You guys will never accept we won ...

Michael ... well now you want to jump in and make comments about my signature, that's life! I get tired of reading of and hearing people make complaints about something of which they personally were not involved. In American History, SOME people were upset with King George and the English for various reasons. The unhappy ones spread stories and rumours, which, maybe they were not involved. This upset a lot of people, who, were loyal to the Crown. Some of my family were among this group BUT enough dissatisfied people were able to involve a lot of really non-caring happy people and you know what happened. A nasty war occured and we became a Nation made up of people who maybe didn't like the outcome. What I was trying to tell your countryman is, that it isn't nice to spread what others think without positive or personal evidence. It wasn't necessary for you to jump in and attack my signature, but, I'll let it slide since you're probably two sheets to the wind as you read this. Toodles!

[spongjim]

Bravo Lee!

Very well put Lee.
I got the tower I ordered from Lee thats alot more than I can say about another vendor here. I think we all know of who I speak. I would say his name but dont want to be accused of character assanation again by the higher ups.
I bought a SSY Gato hull off ebay without a conning tower thinking I had one coming from another vendor,and when the other vendor took my money and diappeared. I asked Lee to make me a tower and sell it to me.Now he didnt have to do that because I did buy the SSY hull from ebay not him ,but he made me a new conning tower and sent it to me for a very reasonable price. I have three of his hulls now and they are quality hulls .Lee makes a great hull and has always offered help when I needed it.
Delphin if you have any questions about his hulls or would like pictures of the quality of his kits ,I will be happy to shoot some to you.

Jim

[britt boyette]

Did you ever notice that

Did you ever notice that you always hear from the one two people that maybe had a problem of some sort but you never hear from the 100 plus people that have had excellent service? Would I ever order anything from Lee? Yes, I would. Would I have a fear that he's going to take my money and flee the country? No, I think he's proven he's not one to do that. Does he sell quaility stuff? Yes, I feel he does! So.. what's the problem? Damned if I know.

[himszy]

Ray,

I now see the problem

Ray,

I now see the problem wasn't that a board member was warning a new member to be careful where he placed his money. But in fact that it was a English member who posted, in what your eyes was an attack on a US based vendor. I can't help but feel that your response would have been a lot different if a US member had posted it...

And if by 'two sheets to the wind' you mean I'm drunk (Google doesn't turn up anything else) that says more about your upbringing than mine and an example of your prejudicial views regarding society.

If you have any non-discriminatory points that you would like to argue feel free to drop me an email.

Michael

[tmsmalley]

Ok Guys - this is

Ok Guys - this is getting a bit out of hand. Let's go to our corners, shall we and take this off line?

Thanks,
Tim